Peppermint Grove Australia

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Personalisation FAQ


Do you charge extra to personalise your candles?

This service is complimentary with any Large Candle or Extra Large candle purchase (excluding candles with a rose gold lid which unfortunately cannot be engraved).

Can you personalise all of your products?

Personalisation is only offered on our Large Candle and Extra Large Candles (excluding candles with a rose gold lid which unfortunately cannot be engraved).

Can I choose my own font for personalisation?

At this stage we can only offer one font for our engraving which is 'Vijaya'.

How many characters can I have engraved on my candle lid?

You can have up to 30 characters engraved on your candle lid. 

How long does it take for my candle to be personalised?

Please allow 1 extra business day for us to personalise your candle (on top of the usual shipping times).

(NSW, VIC, ACT delivered within 2-4 business days after order is placed.

SA, WA, NT, QLD, TAS delivered within 4 - 7 business days after your order is placed)

 

Terms & Conditions

The Peppermint Grove Australia Returns Policy with regards to change of mind does not apply to personalised goods and orders. We will not refund, exchange or replace an order due to an error made by you.

You agree that the supplied content (including your details) will be used and shared for the management and fulfilment of your order. You grant us the right to use, modify, print, store and reproduce the content for the purpose of providing the personalisation service to you. Full copy of our Privacy Policy is available online.

Peppermint Grove Australia reserves the right to refuse and not fulfil your order, if in its opinion believes the content is unacceptable, inappropriate or does not meet our content guidelines. In such instances, Peppermint Grove Australia will notify you and any payments will be refunded.