FAQs

 

What kind of wax and wicks are using in Peppermint Grove Australia candles?

Peppermint Grove Australia candles are made from natural, soy wax and lead-free cotton wicks for a longer, cleaner and environmentally friendly burn.

 

Are Peppermint Grove Australia products tested on animals?

Peppermint Grove Australia does not test any of its products on animals. We also ensure that all of our components are responsibly and sustainably sourced.

 

Can I buy candle or diffuser refills?

As our candles and diffusers are delicately hand poured into our custom designed glass, we do not currently sell refills. However, when your candle or diffuser can no longer be used, remove the remaining wax or diffuser liquid and rinse with hot water. Your custom designed, highly polished Peppermint Grove Australia glass can now be used as a gorgeous keepsake for a multitude of purposes in your home.

 

Why is there black residue on the inside of my candle glass?

Black residue can appear on the inside glass of a candle if the wicks are too long and have not been trimmed between burning. Always ensure your candles wicks are trimmed to 5mm before each burn. Black residue can easily be removed from the glass with a damp paper towel or cloth.

 

Why does the room diffuser liquid discolour when opened?

The room diffuser liquid may change colour after it has been opened. Please note, this is completely normal - the fragrance in the diffuser reacts with the oxygen in the air to produce a slight colour variation. Direct sunlight can also contribute to a colour change, so please ensure your room diffuser is kept out of direct sunlight, heat and drafts.

 

Questions?

If we haven’t answered your question here, please contact us via the ‘Contact’ page on our website or via our Facebook page.